GENERAL CONDITIONS

GENERAL TERMS AND CONDITIONS

The products and services available on the website “www.trapmilano.it“ (hereinafter, the “Website“) are sold by Trap Milano S.r.l., with registered office at Via Adeodato Ressi 23, 20125 Milan, Italy, VAT No. 12653910963 (hereinafter, “Trap Milano“).

ART. 1 – Acceptance of the general terms and conditions of sale and conclusion of the contract

1.1 Trap Milano offers the products for sale on the Website to final consumers, namely persons of legal age purchasing for themselves or for third parties (including minors), or to entities and companies acting on their own behalf (the “Customer“). Trap Milano therefore reserves the right not to process orders placed by persons other than the “Customer“.

For any request for information, the Customer may contact Trap Milano by sending an e-mail to the following address: [email protected].

1.2 The contract entered into between Trap Milano and the Customer is deemed concluded upon completion of the booking of the game session through the Website. The submission of the booking by the Customer implies full and unreserved acceptance of these General Terms and Conditions. It is specified that the contract is concluded by clicking on the “book“ button upon completion of the dedicated form. In the event of non-acceptance, Trap Milano will promptly notify the Customer.

1.3 For the purchase of vouchers — i.e. prepaid games that may be played by anyone presenting the voucher, during its period of validity (Art. 7.2) — the contract is deemed concluded upon Trap Milano sending the Customer the e-mail containing the voucher, subject to Trap Milano verifying the successful crediting of the price.

ART. 2 – Information provided to the Customer

2.1 Before proceeding with the booking of the game session, the Customer reviews the characteristics of the service as illustrated in the various sections of the Website at the time of selection.

2.2 Pursuant to Articles 49 and 51 of Italian Legislative Decree No. 206/2005 (the “Italian Consumer Code“), as amended by Legislative Decree No. 21/2014, before the conclusion and confirmation of the order the Customer is informed of the total price of the game session, of the right of withdrawal and of the conditions, terms and procedures for exercising such right, in accordance with the Italian Consumer Code.

ART. 3 – Methods of purchase and use of the game session

3.1 The Customer has at their disposal on the Website a booking calendar for the game sessions organised by Trap Milano, where it is possible to choose one of the available slots for the desired day and time.

Once the slot has been chosen on the calendar, the Customer must fill in the booking form with their personal details and the other information required (e-mail address and telephone number) and proceed with the actual conclusion of the contract by clicking on the “book“ button.

3.2 For the purposes of the proper performance of the contract, the Customer undertakes not to provide false or incomplete information on the Website. Trap Milano, at its discretion, reserves the right to cancel at any time bookings submitted with false and/or incomplete information or otherwise in breach of these Terms and Conditions.

3.3 Trap Milano reserves the right not to admit to the game sessions persons under 14 years of age, unless accompanied by a person over 18 years of age and under the latter’s responsibility.

3.4 Should the Customer fail to show up on the day and at the time indicated in the confirmation e-mail without giving notice, their game session will be deemed played and they will receive a request for payment of the game session at the e-mail address indicated in the booking form.

3.5 Should the Customer arrive more than 15 minutes and up to 30 minutes late with respect to the time indicated in the confirmation e-mail, Trap Milano undertakes to run the game session with a reduced duration of 45 minutes (instead of 60 minutes). In the event of a delay exceeding 30 minutes, Trap Milano reserves the right not to provide the service and to request payment of the price in full, as it is no longer possible to run the game session properly.

ART. 4 – Unavailability of the game session

4.1 In cases of exceptional unavailability of the game session due to unforeseeable technical faults of the game, Trap Milano undertakes to promptly notify the Customer of any unavailability of the game session.

Where the purchased service cannot be provided, Trap Milano undertakes — where other game sessions are available — to offer the Customer a similar service under the same conditions.

In no event shall Trap Milano assume any liability for disruptions attributable to force majeure or unforeseeable circumstances, including those resulting from malfunctions and disruptions of the internet network, which make it impossible to perform the game session in the manner and within the time indicated in the booking.

4.2 Should the Customer be unable to attend the game session on the date and at the time indicated when submitting the order, they must promptly notify Trap Milano at the address [email protected], in any event no later than 48 hours before the day and time indicated in the confirmation e-mail.

ART. 5 – Price of the game session and payment methods

5.1 The prices published on the Website are expressed in Euro, inclusive of VAT, and are those applied at the time of booking of the game session. In the event of a price reduction after the conclusion of the contract, no difference will be recognised with respect to the amount indicated in the booking confirmation e-mail.

Trap Milano reserves the right to change the prices of the services offered at any time.

5.2 Payment for the game session takes place at the same time as its use by the Customer. Payment must be made directly to the staff present on the day of the game session, in cash or by credit or debit card.

5.3 In the event of the purchase of a voucher through the Website, payment of the voucher by the Customer may be made through the PayPal platform or by bank transfer made out to Trap Milano, using the bank details indicated in the e-mail containing the voucher and stating the voucher number as the payment reference.

ART. 6 – Right of withdrawal

6.1 The Customer who has completed the booking of a game session through the Website has the right to withdraw up to 48 hours before the start time of the booked game session, as indicated in the confirmation e-mail.

6.2 In the event of withdrawal within the aforesaid term, the Customer shall not be required to pay any sum of money.

6.3 To withdraw from the contract within the terms set out in point 6.1, the Customer must use the link contained in the booking confirmation e-mail under the “cancel booking“ section, or send Trap Milano an e-mail to the address [email protected] with the booking references (name, booking e-mail, time and session booked). The burden of proof regarding the exercise of the right of withdrawal lies with the Customer.

6.4 – Vouchers: exclusion of withdrawal and refund. The purchase of a voucher is final. Withdrawal from the voucher is not permitted for any reason whatsoever, and any other form of refund, in whole or in part, is likewise excluded. Under no circumstances may the voucher be converted into cash. The conditions of validity and use of vouchers are governed by ART. 7.

ART. 7 – Specific terms of sale for vouchers (gift cards)

7.1 – Number of players. The voucher entitles admission exclusively for the number of players indicated on it, according to the pairings set out in Art. 7.4. Should the adventure be played by a number of players lower than that to which the voucher entitles, the difference shall not give rise to any cash refund, nor to the issue of vouchers, coupons or credits of any kind.

7.2 – Validity. The voucher is valid for 6 (six) months starting from the last day of the calendar month in which it was purchased. By way of example: a voucher purchased in December — whether on 2 or 24 December — expires in any event on the following 30 June.

7.3 – Use before expiry. The voucher must be actually used, i.e. the adventure must be played, by the expiry date: a mere booking made before that date is not sufficient. An expired voucher cannot be used, extended or refunded.

7.4 – Adventures associated with vouchers. Vouchers for up to 5 players are dedicated to the adventures Antarctica, The Tomb, Cabin in the Forest, Midnight Game, Inferno, Maya Temple and Fire and Ice. Vouchers for 6 to 11 players are dedicated to the adventures Ministry of Magic and Pirate Cave.

Vouchers of one group may be used to play the adventures of the other group and in such case are worth their nominal value; any difference in favour of the holder shall not, in any event, give rise to any refund.

Please note: some adventures may also be played by 2 players but are subject to a minimum rate calculated on 3 players; their price remains in any event fixed on the basis of 3 players and the holder of a 2-player voucher will be required to pay the difference.

7.5 – Booking with a voucher: no-show and late cancellation. Should the Customer who has booked a game session using a voucher fail to show up on the day and at the time indicated in the confirmation e-mail, or cancel the booking after the term set out in Art. 4.2 (48 hours before the session), the voucher shall be deemed used for all purposes and shall not be reusable, extendable or refundable.

ART. 8 – Game Rules

8.1 – Acceptance of the Rules. With the booking — made online, by telephone or on site — the Customer declares that they have read, understood and fully accepted the Game Rules and the rules of conduct and safety of Trap Milano, published on the Website and available at the venue, and undertakes to comply with them and to ensure compliance by all members of their group. The Customer making the booking warrants that they have brought the Rules to the attention of the other participants.

8.2 – Breach of the Rules and removal. The Customer acknowledges and expressly accepts that, in the event of a breach of the Rules, of the rules of conduct or safety, or of the instructions given by the staff — by way of example: conduct endangering themselves or others, deliberate damage to the sets and equipment, being under the influence of alcohol or drugs, harassing or aggressive behaviour towards staff or other guests — the staff of Trap Milano may stop the game and remove the individual participant or the entire group from the venue, at any time and at its sole discretion. In such case nothing shall be owed to the Customer: removal does not give rise to any refund, in whole or in part, nor to the issue of vouchers, coupons or credits, nor to the rescheduling of the session. Trap Milano’s right to compensation for any damage to persons or property caused by the participant remains unaffected.

ART. 9 – Nature of the activity and limitation of liability

9.1 – Nature of the activity. With the booking, the Customer declares that they are aware of and accept that the activity offered by Trap Milano is an indoor recreational activity taking place in themed environments characterised, among other things, by stage lighting (reduced light, light and sound effects), narrow passages, changes in level and stage furniture and scenery elements, and that participation requires prudent conduct in accordance with the Rules and the instructions of the staff. The Customer undertakes to report at the time of booking, or in any event before the start of the game, any conditions of their own or of members of their group relevant to participation (e.g. claustrophobia, photosensitive epilepsy, mobility difficulties, pregnancy).

9.2 – Limitation of liability. To the extent permitted by law, the company shall not be liable for damage to property or persons occurring during the activity that is attributable to non-compliance with the Rules, the safety rules or the instructions of the staff, or to imprudent conduct of the participant, without prejudice in any event to cases of wilful misconduct or gross negligence of the company pursuant to Article 1229 of the Italian Civil Code. The rights mandatorily granted to consumers by law and by the Italian Consumer Code remain unaffected.

9.3 – Reporting of damage. The Customer undertakes to report to the company, under penalty of forfeiture, any damage to property or persons occurring during the activity no later than 48 (forty-eight) hours from the end of the game session. The report must be made in writing to the e-mail address indicated in these Terms and Conditions, stating the date and time of the session, the adventure played and a detailed description of the incident, attaching photographic or medical documentation where possible. Once this term has elapsed without any report having been received, no claim may be brought against the company in relation to the game session.

ART. 10 – Applicable law and jurisdiction

10.1 These Terms and Conditions are governed by Italian law. Any dispute arising in relation to the interpretation, performance or application of the Terms and Conditions and/or in relation to the conclusion of the contract shall be subject to the exclusive jurisdiction of the Court of Milan. Where the Customer qualifies as a consumer within the meaning of the Italian Consumer Code, the court of the place of residence or domicile of the consumer, if located in the territory of the Italian State, shall in any event have jurisdiction (Article 66-bis of the Italian Consumer Code).

10.2 The original text of these Terms and Conditions is in Italian and may have been translated into other languages. The translated version is unofficial and for illustrative purposes only, and therefore has no legal value.