GENERAL CONDITIONS

The products and services available on the site “www.trapmilano.it” (hereinafter “the Site”) are sold by Trap Milano s.r.l., with registered office in Via Adeodato Ressi 23, Milan, VAT Number 08968540966, (hereinafter “Trap Milan”).

ART. 1 – Acceptance of the general conditions of sale and conclusion of the contract.

1.1 Trap Milano offers for sale on the Website products to end consumers, that is, to adults who buy for themselves or for third parties; or to entities and companies that operate on their own (the “Customer”). Therefore, Trap Milano reserves the right not to proceed with orders from subjects other than the “Customer”.

For any information request, the Customer can contact Trap Milano by sending an e-mail to the following address: info@trapmilano.it.

1.2 The contract stipulated between Trap Milano and the Customer must be considered concluded with the booking of the game session via the Site. The sending of the Customer’s reservation implies full and unreserved acceptance of these General Conditions. It is specified that the contract is concluded by clicking on the “book” button at the end of the compilation of the dedicated form. In case of non-acceptance, Trap Milano will promptly inform the Customer.

1.3 For the purchase of vouchers – that is, prepaid matches that can be played by whoever presents the gift voucher, during the validity of the same (fixed in 6 months), the contract is considered concluded with the transmission by Trap Milano to the Customer of the e-mail containing the gift voucher, made available for Trap Milano to verify the positive credit of the price in the case of payment by bank transfer or via PayPal account. In case of failure to pay the full price of the voucher within 5 days from the date of issue, the same is considered void.

ART. 2 – Information to the Customer.

2.1 The Customer before proceeding to the reservation of the game session, looks at the characteristics that are illustrated in the various sections of the Site at the time of choice by the customer.

2.2 Pursuant to articles 49 and 51 of Legislative Decree. 206/2005, amended by Legislative Decree no. 21/2014 the Customer, before the conclusion and validation of the order is informed about the total price of the gaming session, the right of withdrawal, the conditions, terms and procedures to exercise this right, in accordance with Legislative Decree 206 / 2005.

ART. 3 – Mode of purchase and use of the gaming session.

3.1 The Client has a reservation calendar for the gaming sessions organized by Trap Milano on the Site, where it is possible to choose one of the free slots relating to the day and the desired time.

Once the slot has been chosen on the calendar, the Customer must fill in the reservation form with his / her personal data and other requested data (e-mail address and telephone number) and proceed to the effective conclusion of the contract by clicking on the “book” button .

3.2 The Customer, for the purposes of proper use of the contract, undertakes not to provide false or incomplete information on the Site. Trap Milano, at its discretion, reserves the right to cancel at any time bookings that have been sent with false information and / or incomplete or otherwise in violation of these Conditions.

3.3 Trap Milano reserves the right not to take part in the gaming sessions for persons under the age of 14, unless accompanied by a person older than 18 and under the responsibility of the latter.

3.4 If the Customer does not appear on the day and time indicated in the confirmation e-mail without giving notice, his game session will be considered played and will receive the payment request of the game session to the e-mail address indicated in the form of reservation.

3.5 If the Customer shows a delay of more than 15 minutes, compared to the time indicated in the confirmation e-mail Trap Milano undertakes to have the game session play with a time of 45 minutes (instead of 60 minutes). Beyond this delay Trap Milano reserves the right not to proceed with the provision of the service offered and request payment of the full price due to lack of time to make the session play correctly.

ART. 4 – Unavailability of the gaming session.

4.1 In cases of exceptional unavailability of the gaming session due to unpredictable technical failures of the game, Trap Milano undertakes to promptly notify the Customer of any unavailability of the gaming session.

In the event that the purchased service could not be offered, Trap Milano undertakes – where other gaming sessions are available – to offer a similar service and at the same conditions to the Customer.

In no case Trap Milano assumes any responsibility for disservices due to force majeure or unforeseeable circumstances, even if they are dependent on malfunctions and disruptions of the Internet, which make it impossible to execute the game session in the ways and times indicated in the booking .

4.2 If the Customer is unable to participate in the game session on the date and time indicated at the time of sending the Order, he must promptly notify Trap Milano through the address info@trapmilano.it, in any case no later than the 48h before the day and time indicated in the confirmation e-mail.

ART. 5 – Price of the game session and payment methods.

5.1 The prices published on the Website are expressed in Euro, including VAT, and are those applied at the time of booking of the gaming session. In case of price reduction after the conclusion of the contract, no difference will be recognized as indicated in the e-mail confirming the reservation.

Trap Milano reserves the right to change the prices of the services offered at any time.

5.2 The payment of the game session takes place simultaneously with the use of the same by the customer. Payment must be made directly to the personnel present on the day of the gaming session by cash or by credit card or debit card.

5.3 In case of booking a voucher purchase through the Site, the payment of the voucher by the Customer can be made through the PayPal platform or by bank transfer to Trap Milano using the coordinates indicated in the e-mail containing the voucher and having as the reason for the number of the voucher itself.

ART. 6 – Right of withdrawal.

6.1 The Customer who has concluded the booking of a game session through the Site, has the right to withdraw within 48 hours prior to the scheduled start of the game session as indicated in the confirmation e-mail.

6.2 In case of withdrawal within the aforementioned term, the Customer will not have to pay any amount of money.

6.3 To withdraw from the contract within the terms set out in point 6.1, the customer must use the link contained in the email confirming the booking in the “cancel booking” section or send an email to Trap Milano at info@trapmilano.it with references (booking name, booking email, time and session booked). The burden of proof relating to the exercise of the right of withdrawal lies with the Customer.

ART. 7 – Applicable law.

7.1 For any controversy that may arise in relation to the interpretation, execution or application of the Conditions and / or in relation to the conclusion of the contract, the exclusive competence of the Italian Law and the Court Offices of the Court of Milan is expressly agreed.

7.2 The original text of these Conditions is in Italian and may have been translated into other languages. The translated version is unofficial and for illustrative purposes only, therefore without legal value.